911 restored after outage in several communities in the southern interior of British Columbia

A multi-hour disruption to 911 service affected several communities in the southern interior of British Columbia on Thursday.

E-Comm, the company that handles 911 calls, says 911 service began to malfunction around 2:30 p.m. Around 7:45 p.m., the company said service was fully restored.

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The cause of the disruption remains unknown.

The problem was first reported in the South and Central Okanagan, but has spread to the Central Okanagan, North Okanagan, Okanagan-Similkameen, Thompson-Nicola, Columbia-Shuswap, Squamish-Lillooet Regional District ( North), Central Kootenay, East Kootenay and Regional Districts of Kootenay-Boundary.

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“The cause of the outage is currently being investigated and TELUS technicians continue to work through the night,” E-Comm said in a news release after service was restored. “Further details will be provided in the coming days.”


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E-Comm says 911 was operating normally in all other areas of British Columbia during the regional outage.


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Betty K. Park